Delivery and Returns
If your order has been dispatched and not arrived, please contact us in the first instance as we can provide a tracking number.
Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you.
Ownership of the goods does not pass to you until payment is received in full by Lynda's Lush Scents.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. The standard service is delivery within 3-5 working days after dispatching the order. You will be advised of any undue delays to delivery at time of accepting your order including delays due to Bank Holidays, strikes or other unforeseen circumstances. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses.
You will be notified of this when you place your order. Deliveries to Northern Ireland may need to wait an extra day to receive their order. In the unfortunate event that you need to return any product you are required to also return any additional products you received as part of an offer for buying a certain product online. When returning goods that have separate parts, you are required to return all the parts that were sent with the product.
Should the goods be defective then Lynda's Lush Scents shall at it's option either replace, repair or give a credit for the defective item. If requested, the customer shall return the defective goods at their own expense in the original packaging. Delivery charges posted on the website can be altered at any time without notification. All items are subject to stock availability.
If for any reason the goods are no longer available we will endeavour to notify you and either: Give you the option of receiving alternative goods of similar price and quality; or Cancel the item from your order and refund you in full for that item.